Refund Policy

If the course is not right for you, you may request a full refund of the purchase price within 30 days of the date of purchase. You do not need to give a reason. Approved refunds are returned to the original payment method.

Email support@everlucentvault.com from the address used at checkout, with your order or receipt number. You can also contact Paddle, our Merchant of Record, directly at paddle.net. We acknowledge requests within 2 business days.

Once approved, Paddle processes the refund. Funds typically appear within 5–10 business days, depending on your bank or card issuer. Any tax collected at checkout is refunded with the purchase price.

If a CE certificate has already been issued for the activity, we can still refund the purchase, but the certificate is voided, the corresponding contact hours are withdrawn from our participant records, and access to the course and clinical toolkit ends. Refunds are not available where a purchase was obtained fraudulently or where access has been shared or resold in breach of our Terms & Conditions.

Nothing in this policy limits consumer rights you may have under applicable law, including EU/UK cancellation rights. If your local law provides a longer or stronger right, that law applies.

Everlucent Vault LLC, United States — support@everlucentvault.com.